You can return a Nuvälsa order within 30 days of delivery.
What can be returned
Unopened, unused items in their original packaging get a full refund. Our bags, applicators and earscopes come into contact with the body, so for hygiene and safety reasons we can’t accept opened items unless they arrived damaged or defective.
How to start a return
Email [email protected] with your order number and the reason for the return. We’ll reply with instructions and the address to send it to.
Refunds
Once your return arrives and we’ve inspected it, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 5 to 10 business days.
Return shipping
You pay for return shipping, unless the item arrived damaged, defective or wasn’t what you ordered. In those cases we cover it.
Damaged or defective items
If your order arrives damaged or defective, email us within 7 days of delivery with photos of the problem. We’ll send a replacement or a refund at no cost to you.